Relationship Between E-Commerce Service Quality, Satisfaction, Trust and Customer Loyalty in the Hotel Industry in the East Coast of Peninsular Malaysia

A.H. MutiaSobihah, Mahadzirah Mohamad, NorAzman Mat Ali Salim and Wan Zulqurnain Wan Ismail

International Business Management 9 ( 4 ): 405 - 411 , 2015