Articles by Yanting Hou (2)

A SERVQUAL Model for Assessment of Service Quality in Supply Chain

Songtao Zhang and Yanting Hou

Information Technology Journal 12 ( 15 ): 3472 - 3475 , 2013

Measuring Service Quality of Supply Chain with SERVQUAL

Songtao Zhang and Yanting Hou

Information Technology Journal 12 ( 16 ): 3785 - 3787 , 2013

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